FREQUENTLY ASKED QUESTIONS

I gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.

YES! The Savour + Bloom checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

Oh, no - I’m so sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop me a message and I’ll do my best to help!

Savour + Bloom ship worldwide (except to Russia and Singapore) with DHL Express. *Please note, I do not ship to PO boxes so please enter a full street address when placing your order.

I offer free shipping to New Zealand, Australia, Canada and the United States. Check the costs to ship to your country by clicking here.

A small percentage of the orders I ship may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. Savour + Bloom cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges for customs clearance if they apply. Customs’ policies vary widely from country to country; please contact your local customs office for further information.

Shipping time is only about 3-4 business days, with 1-2 business days handling time. So after you place your order it should arrive within a total of 4-6 business days. Orders sent with EMS (to remote areas without a DHL facility) can take up to two weeks.

Absolutely! Once your order has been dispatched you will receive your personal tracking number. Use your tracking number to keep tabs on your bags journey at www.dhl.com. You can also send me a quick message and we’ll be happy to track it for you.

Yes, of course. If I shipped the wrong item, or if it arrived damaged, I will re-ship or refund immediately. If you're simply not happy with your order you can also return it. In this case, the buyer will get a refund (excluding shipping costs) as soon as the product is back with me. Please note, that you must contact me within 14 days from the date your order was delivered. For more information please see my return policy or send me a message and I'll answer any questions you have.

I’d love to answer any questions you have! If you still have questions or simply have something to say, send us an email at hello@savourandbloom.com and I'll get back to you as soon as I can. Don't forget: if you’re contacting me about an order, I’ll need your email address or order number to sort things out ASAP!